Calls Spam Unexpected or camouflage: companies will be All calls that have a business purpose are forced to mark a certain number. This is one of the latest activities introduced by the party CoalitionPSOE and Add to the Customer Service Act now discussed Congress of representatives It will be recognized as forecast in the coming months.
According to the Ministry of Consumer Spam, Companies force their business calls to identify with a specific number code. In this way, and guarantees to comply with the law, To prevent phone companies All calls of companies that do not use that code.
In that order, another activities that are introduced will allow Notify all signed contracts void with unconfirmed phone callsForced companies to update the user’s approval every two years to receive calls. Both amendments are negotiating with other parliamentary committees within the Commission of the Congress branch.
Activities of future law
The Customer Service Act was sent to the lower palace a year ago, and some changes have been announced. Last week, when PSOE and Added reached an agreement to introduce A correction that forced companies to inform their consumers that a subscription is going to renew. According to this new step, sites such as Spotfy or Netflix should be announced 15 days before the deadline, so that customers want to cancel that update.
In short, the bill wants to improve the experience of users, with other activities such as A Three -Nimmim range in times of waiting on the phone. Once in effect, companies that do not comply with these commands will be fined between 150 and 100,000, depending on the severity of violations.
The Consumer Act also includes the actions of incidents affected by the supply corks, for example – in basic services (such as light, water, gas or the Internet), companies should report the cause of the problem and Confirm the delivery solution within a maximum of two hours. If there is a continuous claim, no family can reduce delivery.
However, in principle, groups of corporations or corporations (public or private) will only be affected by these measures in connection with the consumption of a series of characteristics: It contains more than 250 workers or more than 50 million business size. In the case of basic services, all companies in this field will be affected regardless of their size.
