Thousands of citizens are surprised after common electric blackout If you are able to claim the damage they experienced, It is a transport that they cannot take or simple as foods like they lost and freezer, but at this point the answer is complicated.
Because the spokesperson of the consumer and users (OCU) organization, Enrik Garcia, does not know the reasons for darkness “No responsibility can be determined.”
Estapta Street in the historic district of the Navare capital already has its usual night lights.
However, in principle, as he pointed out, “It looks like the environment of the force Majur, It is an extraordinary situation that no one can predict “and in general,” companies are not responsible for not providing service. “
If so “Consumers cannot claim,” On the contrary, it is not responsible for paying for unacceptable services.
This means that if you cancel a train or flight through blackout, transport companies “They are not obligated to pay fines for cancellation As the European regulation says, it was affected because it was an extraordinary situation. “
Mursia’s neighbor explains his house tonight with candles tonight due to blackout that affects the country. EFE/MARSIAL GILLN
The title of the victim’s consumer Ticketing repayment or to be in a very immediate way and for its convenience in another aircraft or other transport instructions.
For the consumers who have already traveled the dark, the trapped, for example, a train car for a while, The transport company has the right to give them the right to help them And food and drink and, if necessary, provide the shelter.
In other banking services, payments or for the purchase or delivery, or for delivery, Considering these unusual circumstances, they cannot claim, According to OCU.
However, they can get Minimum compensation for time that does not enjoy delivery Because of Garcia, there is an automated compensation system for the distribution time that is very small and regulated, which will refer to a small income depending on the delivery time.
A pair of dinner at a restaurant at the center of Malaga on Monday during the fall of the electric network throughout the peninsula. Efe/Jorge Zapata
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Although everything points out that “the situation of the Four Majur”, OCU recommends that some kind of damage to the consumers should cause some kind of damage It accumulates evidence of the victim. For example, proof that the food has been eliminated, or when the light is recovered, the refrigerator or other use is damaged.
In any case, OCU advises to review your home insurance contract well This is because it is mentioned that the darkening of light, called “accidental”, has a wide coverage.
The organization asks why the reasons for what happened deeply in the commission of electricity and the market and the competitionEA from these circumstances if it is possible to be possible for darkness. May already be determined more accurately.
