Darkness to disable Spain and Portugal Monday caused significant travel disorders, including over 500 canceled flights. Thousands of passengers were thrownSome people spent the night on the ground of the airport. If you have experienced delays or Air cancellationThis is what you need to know about your rights for help and compensation.
I have canceled the aircraft, do I have the right to get compensation?
According to British and European law, passengers They have the right Compensation This is not the case of blackout, for the canceled aircraft, but if the mistake is in the airline.
“The interruption is caused by foreign situations For the airline, the passenger operator cannot get any compensation directly from the operator, ”says Ernesto Suarez, general director of the travel insurer. Kikasur. In this situation, airlines They are obliged to offer passengers Whose flights have been canceled Help Hotel rooms or food.
Depending on their circumstances, They can also get some money for alternative travel arrangements. Travelers have the right to help late flights for more than two hours. Once a certain time is over, the airlines are obliged to provide snacks.
If there is a delay in night, the aircraft, in theory, is obligated to search and pay for the shelter. In practice, Operators often say that it is “very difficult.” Invite the passengers to make their own booking and then request the repayment.
May I request travel insurance for a canceled flight?
“People with travel insurance If all or part of their journey is delayed, they can have some financial protection if they cancel or shorten due to blackout, “Suresh says. If the client Hired an extended coverage for travel interferenceIf you want to change your shelter or to expand your shelter, the journey can be hidden in the event of delay, dropping or reducing and/or additional costs. “
If travelers have already traveled They cannot return because of the cuts Electricity Several policies Travel insurance They will continue to provide security until you return without extra charge, says Suarez.
If you have an expanded coverage for travel interference, you may have the right to compensation that includes additional travel and shelter costs until you return to the terms, conditions and exemptions of your policy. It is necessary to check the specific text of your policyBut in general, if the delay or cancellation is not in control, you can file a claim.
Michael Cooper for travel and insurer Saga travel insuranceAsking passengers to bring a clear record for all the additional costs they have Caused by interference.
“It is strongly recommended to retain all the receipts of passengers Shelter, food and transport, with the written confirmation of airlines or travel suppliers in any cancellation or delay, such as emails and texts, “he says.
“It would be useful to take photos of the receipts. These documents would be necessary at the time File the claim. Anytime, create screenshots of aircraft contacts and hold offline copies Interrupts the internet access. “
Emergency accommodation compensation rights
Some passengers felt unsafe or accessed it because the electronic locks of the doors stopped working during the dark.
“Yes at your hotel It doesn’t work Emergency lights, air conditioning or fire safety systems, Staying is not safe to stay“, Tice Cooper.
“If you decide Insurance claims“.
If I decide not to travel to Spain or Portugal, do I have the right to refund the money?
“You can cancel your journey and request insurance Cooper explains that if the airline or tour operator cancels his journey or advises against its goal, the Office of Foreign, Commonwealth and Development (or Equal Government Agency of a EU).
Advertisement“Otherwise, the Claims They are not valid. It is better to follow your tour operator’s use Or its pages on social networks were informed to get real -time updates about travel cancellation. “
The situation of Spain and Portugal has been resolved almost completelyBut if you decide to change your travel plans, your current insurance is not valid. “If you change your goal or travel dates significantly, you need to update your insurance policy or hire new Make sure you are completely covered for your new projects“, Tice Cooper.
