TassamIt carried more than 86 million passengers last year, which was the highest person in the last 18 years Public transport model “more accessible, stable and efficient”.
To improve the service, the municipal corporation, which runs the face annually based on a series of parameters, was obtained last year 7.85 in 10 of the global ratingIt was the best mark of 0.25 points compared to the previous year and, in addition, it was the best score from 2015, but the highest reference to these last elections, even though it was maintained in these ten years in these ten years. Tassam.
Users provided significantly to the service in all aspects analyzed, 8 in the treatment of employees and the information received, his best referenceIt was slightly higher in the previous year. They upgraded two of the five main volumes analyzed, the usual and waiting time of the stop, which began to recover in 2024 after the fall of the previous year.
In addition to global assessment, this study varies between the Metro Centro and the bus lines. Regarding the first time, even though it has slightly diminished, it has received a note of over eight, which is like the previous year; When Buses received 7.84 pointsExceeds the reference of the previous ten years.
In this last service The best valuable feature in Tusam, the fee with the bishopIt was 9.37, almost a point than 2023. The system, which uses the mobile phone, was implemented to recharge the cards through the website by 2021, and the city council adds to the bank card that began last year, until then, until then, only cash or bonobas.
An action that is part of the mayor’s strategy, Jose Louis SansModernize TassamIts budget for this year is 96 million euros. In the operations started, the Renewal and increased fleetWith electric, accessible buses and Avant -Cart technologies; Creating new ones, such as the reinforcement of some line and the spacecraft from Brado to the new Justice City; And, most recently, the C5 Recovery In the old city.
High ratings
Tassam’s buses had other excellent valuable features over eight Previous Appointment Service, Dedication to EqualityRespect for the environment, the value of citizens maintenance points and money, which is highly upgraded to its assessment, with 8.17 (+ 0.35), behind the aforementioned payment system.
They received a significant Access; Citizens focused points; The proximity of stops in relation to the origins and goal of the trips; Social networks of the company; Out of over 40 attributes for about a thousand people between October and November 2024, the personal safety or treatment obtained by the drivers received more than 90% of which received a note of more than 7 and 33%, 8.
In connection MetroIt experienced an increase of more than half a million passengers last year and its screened Expansion to the nervianThe respondents gave him More than 8 points in the global serviceScore slightly lower than 2023 (-0,15). Thirty parameters analyzed are significant, and the assessment of the features with the best score (8,64), which increased the previous year (+0.66).
These are added, among other factors, are well considered The adaptation of the interior temperature of the tram. However, almost all parameters are over 7, and more than 70%, more than 8.
Recommendations and suggestions
The study of the main suggestions and suggestions of users, they hear Time reduction in waiting at stops at both servicesBecause this is the main reason for them to refer to the “bad experiences”. In addition, customers demand more buses on taxes, reinforcement of those who are already existing, and more time to avoid export. In the tram they ask them to expand the night schedule or spread until later. However, most respondents recommend family and friends to Tusam’s services.
The best focus
The best global qualification of all services managed by the municipal public transport agency is for citizens’ care points, which has reached a better one Maintaining the recovery that started in 2019, over 9 pointsWith satisfaction positions above 8. In this service, approximately twenty attributes above this last reference were analyzed, especially 75% higher than 9, ie use a clear language by employees, their mercy and education, as well as the treatment of treatment, wisdom, privacy, time dedicated to administration, or time.
These offices are used at least 70% of respondents at least once a year, especially 18% attending annually, more than 23% and 14%, three out of ten per month. 16 places of this type are distributed in all districts.
