Spain is running out of the Internet by Telefónica Falla

A routine update at 3:00 am (local) has become one The most dangerous network interruption that Telefónica faced in the past decade in Spain. Within hours, she left thousands of companies and departments and 112 emergency centers themselves without a fixed or internet connection.

This episode reveals the fragility of communications infrastructure in Spain in a month that the country is still targeting electric blackout and problems with the rail network.

How was the fall in the network?

Soon after the three, the Downdector monitored site began in red flashing. 72 % of the notifications referred to to fixed contact; 18 % condemned the “absence of signal” and 10 % they spoke frankly about “total blackout”. Alerts were concentrated in Aragon, Valnaian community, Andalusia, Ezadora, Castela Lan, La Rega, Navara, Basque and Madrid.

At 10.30 am, Telefónica stated that 112 “was completely restored”, and after two hours, “solving the general problem”, with “some isolated cuts” under supervision.

“From the first moment we worked to restore these services, which have already been completely recovered,” said a spokesman.

Sergio Sanchez, Director of Operations, Networks and Information Technology, presented the technical edition: “We had an occurrence in a router, which caused an impact on the services of some emergency and services companies (112), as well as in the local service of some geography.”

He said that the restoration had been achieved after “isolating the affected contract and the displacement of the field staff”. Later, Sanchez added in a video: “The entire service was restored except for two or two cases where there are teams.”

Emergency cases without sound

It was the most sensitive effect on emergency phones. Andalusia was without 112 between 07:15 and 08:40; Aragon distributed three mobile numbers. The Basque country turned into 900 alternatives. The Basque government described the problem: Some citizens had to “insist more on the call”, and as soon as he attended, “the sound was broken.” Galicia described the effects of “serious problems”. “The minimum effect,” Catalonia said.

The Minister of Digital Transformation said, óscar lópez His team “was in contact with the company from the first moment” He thanked “the speed in the decision.” But many regional governments, all the Popular Party, seized the opportunity to shoot against the government of Pedro Sanchez.

Andalusian Chancellor Antonio Sanz talked about “the ongoing chaos of public services” and “the disaster of the administration that has this government” (the country). From Gallisia, President Alfonso Rovida expressed that “recently we take many fears outside our will.”

The Facua-Consumers Association has been summoned at work The royal decree of user rights forces to compensate for long interruptions. For the fixed phone, the standard represents “five times the monthly or equivalent fertilizers (…) that have been organized in the period.” The amount, reduced, must appear on the next bill; If not, Facu is advised to demand written.

General effect

The pieces arrive after weeks after Electric blacking is still not explained. The failure to open the conversation on the elasticity of the network and the need for excessive ways For critical services. Digital cabins, hospitals and police stations are the same IP infrastructure that has been updated this morning. When this network comes out, the emergency chain runs out with it.

Telefónica emphasizes that the mobile phone service has worked “naturally”. Orange and Vodafone networks were not affected, two other suppliers of the phone. But the brand image suffers at a time when the company is indulged in strategic negotiations with the Saudi Stc Fund and waiting for the new CEO before the summer.

The Ministry will evaluate whether the current requirements for backup – copper, satellite, or 5G – are sufficient to ensure 112. The National Markets and Competition Committee can open the file if it is discovered neglect in emergency plans.

DMR