Data from the Federal Police Report (Pf) The investigation of fraud in the National Social Security Institute (Inss), Revealing this 42.4 % From retirees and retirees heard by the General Observer of the Federation (CGU) Unseen from INSS. I am free 25.1 % From the interviews he said cThe site/app, but they never used.
“Using digital tools by a minority of INSS beneficiaries It limits the ability of the citizen to determine the potential discounts that are made without delegationThe report concludes the report.
However, the government announced that it would request vital measurements to authorize the employment of new loans By Inss retired and retired. It also decided that complaints about the incorrect discounts submitted by associations and unions may be registered electronically. Either way, the application and the site will be used.
According to the last survey of the functional literacy index (INAF), with data from 2024, 48 % of people between 50 and 64 years old They had a weak performance in digital tests, where they arrived between zero and 1/3 of the elements.
In this age group, 46 % was on average – agreed between 1/3 and 2/3 of the test – and only 6 % got a high performance, i.e. 2/3 or more of the elements.
The test included activities such as online purchase, or choosing a movie to watch it in a flow or simulation of registration while completing the personal data (Name and date of birth and ID number) In default.
With nearly half of the people between 50 and 64 years old It is practically inappropriate for these procedures that are simple for the digital environment, there are doubts if all the injured retirees and retirees are able to compete for the application.
This situation gets worse when it comes to rural workers. This is what the teacher warns Pedro MidaPhD in Sociology at Serra University in the country (UECE). He is one of the authors of the research that analyzed digital illiteracy with regard to the progress of ICT technologies (ICT), such as INSS.
“There are three difficulties in difficulty. The first is to know the basic system; the second can be to access the Internet or a smartphone, for example; then there is still a problem in how to deal with the tool, which must be easier,” explains.
Looking at this position, for the teacher, it is indicated in investment in facial care alternatives. “Only use the Inss platform This means more limiting access to payment. “
Facial service to the interface
according to Ministry of Social Security, Social Security and Information Technology (DATAPREV) It develops a system so that INSS data can be shared with the mail office and Caixa EconôMica Federral. The system is expected to be completed in the coming days.
Since the PF process, Dataprev has been trying to improve the image of the institution, as the state company has taken the recommendations of the Federal Review Court (TCU) of the paper (TCU) Allowing the continuity of irregular discounts.