On Tuesday (20), the Ministry of Social Security and the National Institute of Social Wages (INSS) received a recommendation from the Federal Public Prosecution service (MPF) to keep within 30 days to regain irregular reduced values of the benefits of the most vulnerable population, such as the indigenous people, Killomollas, with rural and declared activities.
Prosecutors also suggested implementing additional security layers to avoid more unauthorized discounts and suspend the agreements with associations until these measures are implemented.
The document also indicates that the service channel, the digital phone and the specific phone, are specific to receiving complaints and recovery requests from the beneficiaries, they simply not know that they do not recognize the discounts in their advantages and there was no return from the association, and to ensure speed in analyzing these demands and meeting these demands.
Despite the guidelines of the digital channels that will be approved over the phone, MPF enhances the need to provide facial service.
The recommendation says: “The difficulty of accessing information and technology is a major barrier for these people to realize the current mechanisms of competition and pay unjustified discounts through the application or ISS website, or even the 135 call center.”
MPF also urgently requires a detailed plan to identify financial institutions that have registered a huge growth in granting mandatory loans in recent years that have the highest complaint and complaint.
“This plan must include specific measures to ensure the damage caused by damage, with a special focus on protecting the most vulnerable people, ensuring that ISS beneficiaries are not punished for abusive practices, fraud in the social security system and the application of sanctions to institutions.”