A group of Spaniards trapped at the airport in Saudi Arabia expects pain: “We feel that we are abandoned”

What is going to be a peaceful journey through Thailand has become a dream for the Spaniard group They try to return to Madrid for more than four days. His flight was scheduled for May 6. However, due to technical problems and many delays, they are trapped in Saudi Arabia in the hope that this Saturday can ride a plane home. “They don’t even offer us a new ticket or boarding card This makes us know that we are departing on the 10th ”, he complains 20 Minutos Juan Carlos Martin, one of the victims of the Saudi plane’s problems.

Odyssey started on Tuesday. “On that day we planned to take a flight to Yeda from Bangkok. There we made the usual two -hour size and we left for Madrid from that time,” says Valladolit. However, when they arrived at the airport, they saw their flight late: “We waited for about four or five hours Finally, it was canceled. “For the company, about 70 people stayed for two more days to stay at a nearby hotel in the Thai capital Go out on the planned flight on May 8th.

Two days later, they returned to the airport with the aim of taking the new aircraft on Thursday night. What is not expected, again and again, There will be delays for the aircraft connecting Bangkok to Yeda. “We urged the company to stay in Bangkok because we could not make the size of Saudi city,” Valladolid says. But Saudi Airlines, who managed both planes, assured them It was all planned. Later, Martan and the remaining Spanters were set on the plane.

There is no contacts with Madrid

While landing in Yeda, they quickly took a new surprise. “Saudi workers told us The flight for Madrid has already left at the time of planned There are no other ways, ”Martin says again, considering uncertainty, and the company has once again hosted them at a hotel near the airport, where they are waiting for them to return, which is scheduled for May 10.

However, the airline has only verbally made them promise, and has not issued any ticket or shipping card that confirms the return to Madrid. “We feel that we have been abandoned, We know that there are options before this. We don’t ask for a private plane, but they will change us on another plane, even if it is a little more expensive, ”he says.

That is what some team members have done. In particular, five people decided to buy tickets for Rome, from there they took another plane to Madrid. They have already landed in Spain, although they don’t know if they will recover the money they lost. Insurance may refuse to compensate these trips This is because the company says, “Must have given a solution to the problem free of charge,” he complains Italy had enough places on that flight They were told that they were the only possible way to return home this Saturday from Saudi.

There is no support of companies

The only issue that the Spaniaries faced in Saudi Arabia is not a canceled aircraft. The group had a traffic visa, which allowed it to be a maximum of 12 hours in the Asian country, measure between one plane and the other. However, because of this situation, The time had exceeded and had to claim the new document This Saturday can be two more days until your flight arrives Madrid. “They have managed it for free and have been given us to go to the hotel,” Martin says.

This has included the problems that have been affected by the luggage. “Some have already redeemed it, but there are still people who have it,” Martin says. There are families with victims, children and the elderly. “A sick person kept the drug in his suitcase“, He says, and some people make sure they have to wash dirty clothes or buy T -shirts.

Besides, By the embassy they have felt helpless. “The Spanish embassy’s response has surprised me,” says Valladolit. “They have told us that we are happy, just as they gave us a hotel and a new journey,” he explains. No one calls them back and there is no officer to know the situation where they live at the airport.

They too Disappointment in the travel planOf the 70 of the group’s 70, the total company that organized the journey of 55 – the rest of the people went to Thailand. Travelers and travel agencies are just pressing to get the answer. However, the only thing they have told them so far “The issue is not yours, but the airlines”Says Martin. “I don’t know who the problem is, but at the end we are your customers. Do a little work,” he added. The media tried to contact Travel Plan without success.

For now, they have to wait and believe that Madrid will leave Madrid this Saturday without any problems. “Logically, What is happening is not our responsibility. Shall we come to Spain? Yes, but they do not give us all the wishes they were, ”Martin says with the resignation, and he has not lost confidence and believes this dream will not be too much.